Shipping Policy
Shipping Policy
Order Processing Time
Please allow our team 1 - 2 business days to process and package your order before it is handed off to our shipping carrier. Note that we do not process or ship orders over the weekend.
Shipping Time
Domestic Orders: Orders within the United States will be shipped via USPS, FedEx, UPS, or DHL.
Express Shipping: 3 - 9 Business Days
Standard Shipping: 10 - 14 Business Days
we are currently mot selling outbound from UsA
Express Shipping: 5 - 9 Business Days
Standard Shipping: 10 - 15 Business Days
Please be aware that if you ordered multiple items, they might be shipped separately and may arrive on different dates. In cases where a product is out of stock in our North American distribution centers, we may fulfill your order from our European or Asian centers to ensure timely delivery. Delays due to factors such as natural disasters, severe weather, or global events may occur, and while we strive to ensure on-time delivery, we cannot guarantee exact delivery times.
Tracking Information
We provide tracking numbers for all orders. Tracking will be available once your order has been processed and shipped. Due to the nature of our global fulfillment network, different items may be shipped from various centers.
Order Cancellations
If you need to cancel your order, please do so within 12 hours of placing it. Email us at support@vitalsspring.com with the subject line "Please cancel my order" and include your order number.
Incorrect Address
If you notice that you’ve entered an incorrect address, reply to your order confirmation email with the corrected information as soon as possible. We request that you notify us within 12 hours of placing your order to ensure timely correction.
Damaged Items
We take great care in packing our products to prevent damage. However, if your order arrives damaged, please contact us with:
Your full name
Your order number
A picture or video of the damaged packaging and product
This information is necessary for us to file a claim with our shipping carriers. Once we receive your email with the required details, we will expedite a replacement for you.
Additional Questions
If you have any further questions or need additional assistance, please contact us. We aim to respond within 1-2 hours during normal business hours, Pacific Standard Time.
Contact Us:
Email: support@vitalsspring.com
Phone: +1 (914) 520-6022
Address: 30 N. Gould St, Ste R, Sheridan, WY 82801, United States
Thank you for shopping with Vitals Spring!
Order Processing Time
Please allow our team 1 - 2 business days to process and package your order before it is handed off to our shipping carrier. Note that we do not process or ship orders over the weekend.
Shipping Time
Domestic Orders: Orders within the United States will be shipped via USPS, FedEx, UPS, or DHL.
Express Shipping: 3 - 9 Business Days
Standard Shipping: 10 - 14 Business Days
we are currently mot selling outbound from UsA
Express Shipping: 5 - 9 Business Days
Standard Shipping: 10 - 15 Business Days
Please be aware that if you ordered multiple items, they might be shipped separately and may arrive on different dates. In cases where a product is out of stock in our North American distribution centers, we may fulfill your order from our European or Asian centers to ensure timely delivery. Delays due to factors such as natural disasters, severe weather, or global events may occur, and while we strive to ensure on-time delivery, we cannot guarantee exact delivery times.
Tracking Information
We provide tracking numbers for all orders. Tracking will be available once your order has been processed and shipped. Due to the nature of our global fulfillment network, different items may be shipped from various centers.
Order Cancellations
If you need to cancel your order, please do so within 12 hours of placing it. Email us at support@vitalsspring.com with the subject line "Please cancel my order" and include your order number.
Incorrect Address
If you notice that you’ve entered an incorrect address, reply to your order confirmation email with the corrected information as soon as possible. We request that you notify us within 12 hours of placing your order to ensure timely correction.
Damaged Items
We take great care in packing our products to prevent damage. However, if your order arrives damaged, please contact us with:
Your full name
Your order number
A picture or video of the damaged packaging and product
This information is necessary for us to file a claim with our shipping carriers. Once we receive your email with the required details, we will expedite a replacement for you.
Additional Questions
If you have any further questions or need additional assistance, please contact us. We aim to respond within 1-2 hours during normal business hours, Pacific Standard Time.
Contact Us:
Email: support@vitalsspring.com
Phone: +1 (914) 520-6022
Address: 30 N. Gould St, Ste R, Sheridan, WY 82801, United States
Thank you for shopping with Vitals Spring!