Refund Policy

At Vitals Spring, we are committed to ensuring your satisfaction with our products and service. If you encounter any issue with your purchase, we’ll promptly address it by sending a replacement or providing a refund within 30 days of your request. Below are the details of our updated return and refund process:

1. Return Eligibility
- Condition: If you experience any issues with our product, you are eligible for a replacement or a full refund.
- Proof of Purchase: A receipt or proof of purchase is required for all refund or replacement requests.

2. Damages and Issues
- Inspection: If your item arrives damaged, defective, or incorrect, please inspect your order upon receipt and contact us immediately.
- Resolution: We will send a replacement or issue a refund, based on your preference, at no additional cost to you.

3. Non-Returnable Items
While we strive to offer replacements or refunds for all issues, certain items cannot be returned or replaced due to their nature. These include:
- Perishable Goods: Food, flowers, or plants.
- Custom Products: Special orders or personalized items.
- Hazardous Materials: Flammable liquids or gases.

4. Initiating a Return or Replacement
- Contact Us: To initiate a replacement or refund request, please email us at support@vitalsspring.com with details of the issue, including relevant photos or videos.
- No Return : we refund at immediate contact over  the damaged or faulty item with video elements.

5. Shipping Costs
- No Shipping Cost: If you receive a faulty, damaged, or incorrect item, we will cover all shipping costs associated with the replacement or refund.

6. Refunds
- Approval: After reviewing your issue, we will notify you of the approval of your refund.
- Processing Time: If a refund is chosen, it will be issued to your original payment method within 10 business days.
- Bank Processing: Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed and you haven’t received your refund, please contact us.

7. Customer Support
- Our team is dedicated to providing top-notch service. If you have any questions or concerns regarding refunds or replacements, please contact us at support@vitalsspring.com